SHIPPING & REFUNDS POLICY
Faith On Purpose – Shipping Policy
At Faith On Purpose, we are committed to delivering your order as quickly and safely as possible.
Order Processing Time
Orders are typically processed within 5–7 business days (excluding weekends and holidays). During high-volume periods, processing times may be slightly longer.
Once your order ships, you will receive a tracking number via email so you can monitor the delivery progress.
Shipping Carriers
We primarily ship orders through USPS and other trusted shipping carriers depending on the best available delivery option.
Shipping times vary depending on your location and the carrier.
Tracking Information
Tracking numbers are sent automatically via email once your order has shipped. Please allow 24–48 hours for tracking updates to appear in the carrier's system.
Returned Packages & Incorrect Address Policy
Customers are responsible for providing a complete and accurate shipping address at checkout, including apartment, suite, or unit numbers when applicable.
If a package is returned to our facility due to an incorrect, incomplete, or undeliverable address, we will contact you once the package is received.
Customers will have the option to:
1. Reship the order
The package can be resent once the correct shipping address is confirmed. Additional shipping postage will be required to resend the order.
2. Request a refund
If you choose not to have the package re-shipped, we can issue a refund for the product cost only, minus the original shipping fee.
Address Changes After an Order Is Placed
To help protect our customers and prevent fraudulent activity, Faith On Purpose does not allow delivery address changes after an order has been placed.
If the shipping address entered at checkout is incorrect, the recommended solution is to request an order cancellation (if the order has not yet been processed or shipped) and place a new order using the correct delivery address.
If you need assistance, please contact our support team as soon as possible at support@faithonpurposeinc.com. While we will do our best to help, order cancellations cannot be guaranteed once an order has entered processing or has already shipped.
Returns & Exchanges Policy
We want you to love your Faith On Purpose purchase.
If you are not completely satisfied with your order, you may request a return or exchange under the following conditions.
Return Eligibility
Returns must meet the following requirements:
• Items must be unworn, unwashed, and in original condition
• Items must be returned within 14 days of delivery
• Items must include original packaging when possible
Items that show signs of wear, washing, or damage may not be eligible for return.
Non-Returnable Items
The following items are final sale and cannot be returned:
• Clearance or sale items
• Gift cards
• Limited edition or promotional items
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
How to Request a Return or Exchange
Step 1: Log in to your account Visit
Step 2: Find your order Once logged in, go to your order history and select the order containing the item you'd like to return or exchange.
Step 3: Submit your request Click Request a return, select the item(s), and choose your reason. If you'd like a different size or color, note that in your request.
Step 4: Wait for approval Our team will review your request and respond via email. Please allow a few business days for a response.
Step 5: Ship your item back Once approved, you'll receive return shipping instructions by email. Pack your item securely and ship it back — return shipping costs are the customer's responsibility unless you received an incorrect or damaged item.
Step 6: Receive your refund or exchange After we receive and inspect your item, we'll process your refund or exchange to your original payment method.
Before you submit, please note:
- Items must be returned within 14 days of delivery
- Items must be unworn, unwashed, and in original condition
- Include original packaging when possible
- The following are final sale and not eligible for return: clearance/sale items, gift cards, and limited edition or promotional items
Questions? Email us at