Customer Care
We’re here to help make your experience with Faith On Purpose smooth and enjoyable. Below you’ll find answers to common questions about orders, shipping, returns, and support.
If you need additional assistance, our team is happy to help.
📩 support@faithonpurposeinc.com
Order Processing
When will my order ship?
Orders are typically processed within 5–7 business days (most times sooner).
Once your order has been processed, you will receive an email with your tracking information.
Please note:
Processing time is separate from shipping time. Shipping time begins after your order has been processed and shipped.
Business days include:
Monday – Friday (excluding holidays)
Shipping & Delivery
Where are orders shipped from?
All Faith On Purpose orders ship from:
Los Angeles, California
(Hawthorne, CA)
How long will it take my order to arrive once processed?
Delivery time depends on the shipping option selected during checkout.
Standard Shipping – USPS
Estimated delivery: 5–7 business days
Expedited Shipping – USPS
Estimated delivery: 3–5 business days
Shipping time begins after the order has been processed and shipped.
Tracking Your Order
Do you provide tracking information?
Yes. Once your order ships, tracking information will be sent to you via email.
Please allow 24–48 hours for tracking updates to appear in the carrier’s system.
Delivered but Package Not Found
My order shows “Delivered,” but I don't see the package. What should I do?
Please check the following locations first:
• Garage
• With others in your household
• Mailbox — packages may arrive separately from regular mail
• Porch
• Areas protected from weather
• Areas out of street view (under a mat, near a back entrance, etc.)
• Exterior doors and nearby drop-off locations
If you have a multi-unit community mailbox and see a key in your regular mail compartment, your package may be in a parcel locker. Check the key tag for the locker number and retrieve your package.
If you live in an apartment or condominium, contact your building management office to see if the package was left with them.
If you still cannot locate your package after 24 hours from the “Delivered” status, please use your tracking number to submit a service request with your local USPS Post Office™. service request
Address Accuracy Policy
To protect our customers and prevent fraud, Faith On Purpose does not allow delivery address changes after an order has been placed.
Please carefully review your shipping information before completing checkout.
If an incorrect address is entered, the recommended solution is to request an order cancellation (if the order has not yet been processed) and place a new order using the correct delivery address.
If a package is returned to us due to an incorrect address, additional shipping fees will be required to resend the order.
Returns & Exchanges
Can I return or exchange my order?
Yes. Returns and exchanges can be submitted through our Returns Portal.
👉 Submit your return or exchange HERE
If you experience any issues with the returns portal, please contact us at:
📩 support@faithonpurposeinc.com
Customer Support
What are your customer service hours?
Our support team is available:
Monday – Saturday
9:00 AM – 6:00 PM PST
Please allow 24–48 hours for a response.
📩 support@faithonpurposeinc.com
I have an issue with my order. Who can I contact?
Our support team will gladly assist you with any issues related to your order.
Please contact us at:
📩 support@faithonpurposeinc.com
Product Questions
I have a question about a product before I order. Who should I contact?
For product-related questions before placing an order, please contact our team at:
A member of our team will be happy to assist you.
Thank You
Thank you for supporting Faith On Purpose — a brand created to inspire people to live their lives guided by faith and purpose.