FAQs

When will my order ship?

Orders are typically processed within 7 - 10 Business Days (most times sooner). Once your order has been processed, you will receive an email with your tracking information.

Please note: processing time is separate from shipping time. Shipping time starts once the order has been processed.

Business days include Monday - Friday (excluding holidays)

Where are the orders shipped from?

We ship from Los Angeles, CA [Gardena, CA]

 

How long will it take my order to arrive once processed?

Arrival time depends on the shipping option you choose during checkout

Standard shipping  USPS can take up to 5-7 Business Days

Expedited shipping USPS can take up to 3-5 Business Days

 

What are your customer service hours?

Our support team is available Mon – Sat  9AM – 6PM PST via email at support@faithonpurposeinc.com

Please allow 24-48 hours for a response.

 

Do you provide tracking information?

Yes. Tracking information will be sent to you via email once your order has been shipped.

 

I have an issue with my order, who can I contact for help?

Our support team will gladly assist you with any issue that you may have with your order. Please contact them at support@faithonpurposeinc.com

 

I have a question about a product before I order, how can I get an answer?

The best way to get any product related questions answered, send an email to sales@faithonpurposeinc.com and a member of the team will be happy to answer.

 

Can I return or exchange?

Yes, you can. Returns and exchanges can be submitted HERE [If you have issues with the returns portal, Please contact us at support@faithonpurposeinc.com

 

What forms of payment do you accept?

We accept Visa, Mastercard, PayPal, Sezzle, AfterPay, Apple Pay, Google Pay, Shop Pay & American Express